fj66 Responsible Gaming

1. Our Commitment to Responsible Gaming

fj66 is proud to be Bangladesh's leading online casino and sports betting platform, but we are equally proud of the responsibility that comes with that position. We believe that a healthy and sustainable gambling industry is built on the foundation of player welfare. Every product decision, every feature release, and every promotional campaign at fj66 is evaluated not just for commercial value, but for its potential impact on the wellbeing of our players.

Responsible gaming is not a box to be ticked — it is a core value that shapes how fj66 operates every single day. From our account registration flow, which includes a mandatory age confirmation step and KYC verification, to our in-platform monitoring systems that track patterns associated with harmful gambling behaviour, fj66 invests seriously in keeping our community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond safe and supported.

We provide every fj66 player with a suite of self-management tools including deposit limits, session time-outs, cool-off periods, and self-exclusion options. Our 24/7 English-language customer support team is trained to respond sensitively to players who raise concerns about their gambling, and we maintain clear referral pathways to independent external support organisations. All of these commitments are described in full on this page.

2. 18+ Age Restriction Policy

During the account registration process, every prospective fj66 player is required to confirm that they are aged 18 or older before their account can be activated. Additionally, fj66's KYC (Know Your Customer) verification procedure — which may be triggered at registration or at any point during a player's account lifetime — requires the submission of government-issued identity documentation that confirms the player's date of birth. Any account found to belong to an individual under the age of 18 will be immediately suspended and permanently closed, with any associated funds returned in accordance with our terms.

Protecting Young People in Your Household

If you share a device with younger members of your household, fj66 strongly encourages you to take the following precautions to ensure that minors cannot access the platform:

• Never share your fj66 login credentials with anyone, including family members.
• Always log out of your fj66 account when you finish a gaming session, especially on shared or mobile devices.
• Enable device-level parental controls or screen time restrictions on smartphones, tablets, and computers that minors may use.
• Consider installing a dedicated parental control application on shared devices to restrict access to gambling websites.
• Speak openly with young people in your household about the risks associated with gambling and why it is restricted to adults.

If you believe that a minor in your household has accessed or registered an account on fj66, please contact our support team immediately at [email protected] — plain text, not a clickable link. We will investigate and act without delay.

3. Recognising Problem Gambling

Gambling becomes a problem when it is no longer primarily a source of entertainment but instead begins to interfere with a person's financial stability, relationships, mental health, or day-to-day functioning. Problem gambling can develop gradually and is often difficult to recognise in oneself — which is why fj66 encourages all players to regularly reflect honestly on their gambling habits.

The following warning signs may indicate that gambling has moved beyond healthy recreational activity and into potentially harmful territory. These signs apply whether the gambling occurs on fj66 or on any other platform.

4. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your current relationship with gambling. This is not a clinical diagnostic tool, but it is a useful starting point for self-awareness. Read each question carefully and answer honestly — there are no right or wrong answers, and your responses are entirely private.

If you answered yes to two or more of these questions, we strongly encourage you to use one or more of the player protection tools described in the next section, or to contact our support team or an independent counselling service for a confidential conversation. Answering yes to four or more questions suggests that speaking with a professional gambling support specialist would be a valuable next step.

5. Player Protection Tools

fj66 provides every registered player with a comprehensive set of responsible gaming tools that can be activated at any time through your account settings or by contacting our support team. These tools are designed to help you maintain control over your gambling activity and set clear, enforceable boundaries that match your personal situation. All tools take effect promptly once requested — fj66 will never try to discourage you from using them.

6. Self-Exclusion & Account Closure

Self-exclusion is the most comprehensive responsible gaming tool available to fj66 players. It is designed for individuals who feel that they need a significant break from all gambling activity, or who recognise that gambling has become harmful to their wellbeing and wish to place a firm, enforced barrier between themselves and the platform.

How Self-Exclusion Works at fj66

When you request self-exclusion, the following actions take place immediately:

• Your fj66 account is suspended and you are logged out of all active sessions.
• All login access to your account is disabled for the duration of the exclusion period.
• Any pending bonus offers or promotional communications addressed to your account are cancelled.
• All future marketing communications from fj66 to your registered contact details are permanently stopped.
• Your account balance is preserved and will be available for withdrawal once the exclusion period ends, subject to verification.

Duration Options

fj66 offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, and indefinite (permanent closure). Indefinite self-exclusion is a permanent decision — accounts closed on this basis will not be reopened under any circumstances. For temporary periods, reinstatement of your account after the minimum period has elapsed is subject to a 24-hour reflection delay and identity re-verification.

How to Request Self-Exclusion

To request self-exclusion from fj66, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered account username and the duration of exclusion you are requesting. Our team will process your request within 24 hours and send you a confirmation once the exclusion is active.

7. Support & External Resources

If you feel that gambling is becoming a problem in your life, or if you are concerned about someone close to you, you do not have to face it alone. In addition to fj66's own support team, a number of independent organisations provide free, confidential, and non-judgmental support to individuals affected by problem gambling. We encourage anyone who needs help to reach out — taking that first step is the most important one.

8. Contact fj66 for Help

No matter where you are in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — fj66's responsible gaming support team is available to you around the clock, every day of the year. Our team members are trained to respond to responsible gaming enquiries with sensitivity, professionalism, and without judgment.

If any of the following situations apply to you, please contact us immediately:

• You want to activate a deposit limit, session limit, loss limit, or cool-off period on your account.
• You want to request self-exclusion or permanent account closure.
• You are concerned that your gambling has become harmful and want to talk to someone confidentially.
• You believe a minor may have accessed your fj66 account.
• You have noticed unusual activity on your account and are concerned about its security.
• You want to be removed from all fj66 marketing communications permanently.

You can reach our responsible gaming team by emailing [email protected] — displayed as plain text, not a clickable link. Please include your registered username and a brief description of what you need. We aim to respond to all responsible gaming enquiries within 24 hours, and to urgent self-exclusion requests within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.